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Account problem
International investors can register their TIES accounts through the platform's customer service. The platform has signed a confidentiality agreement, and the platform will keep all relevant information confidential for international investors.
How to modify account information?
If you need to modify the trading account password, you can modify it through the PC version and APP version of TIES. The PC version modification method is: Log in to the PC version of TIES-Tools-Options-Server-Change-Enter the old password-Enter the new password-Click "OK" to complete. The way to modify the APP version is: log in to the APP version of TIES-Settings-click on the account-click on the "..." on the right side of the account-select "change password"-change "master password"-enter the old password and New password-click "change" in the upper right corner to complete. The simple way is to log in on the official website, there is a "change password" in the account management, and then enter the new password.
How to change the trading account password?
Under normal circumstances, if you complete the registration according to the registration requirements, the system will receive the registered account and password within 1-5 minutes, usually by E-mail. Please note that the automatic firewall function of E-mail may judge the received account password email as spam and store it in the trash box. Please check carefully. If there are still problems, please contact the official website customer service.
Why didn't I receive my account and password after completing the registration?
The same customer can register up to 1 trading account.
How many accounts can be registered for one citizen information?
You can visit our official website through the Internet, click to register a real account, and fill in your personal information accurately according to the page prompts and requirements to complete the transaction account registration.
How to register a trading account?